Refund policy

If you have any problems with your order please contact us with the details within 14 days.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or a reprint. 

To be eligible for a return/reprint, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If there is a fault in the tshirt/hoodie or a printing error has occured please request a return, we will need photos of the fault to aid us in this process.

Size problems are the responsibility of the buyer, each product has a size guide in the text description and an attached size chart image attached. PLEASE NOTE - Adult Tshirts and Hoodies all have a 1.5inch size varience as per the manufacturers tolerances. I would suggest always upsizing if the reported measurements are close to your size. If its obvious you have been sent a large in error when you ordered a small or medium then a return is very likley at no cost to yourself.

To start the process you can contact us at ttteessider@outlook.com.  Once a solution has been reached - either a return or a reprint we will supply you with the address to return to - or issue a reprint.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at ttteessider@outlook.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ttteessider@outlook.com